Privacy Policy

1. Who this policy applies to

This policy applies to personal information collected through this website and through enquiries made using the contact options provided on it.

The website operator is responsible for deciding how personal information collected through the website is used.

2. Information that may be collected

Information may include a name, telephone number, email address, postcode or address, enquiry details, service requirements and any information voluntarily provided in a message or form.

Limited technical information may also be generated when the website is used, such as browser information, device information, server logs and basic usage data where those functions are enabled.

3. How information is collected

Information may be provided directly when a form is completed, an email or message is sent, a telephone enquiry is made, or information is otherwise supplied through the website.

4. Why personal information may be used

Personal information may be used to respond to enquiries, provide requested information, prepare quotations, arrange services, communicate about an ongoing request, maintain records, improve the website and comply with legal or administrative obligations.

Depending on the circumstances, information may be processed because it is necessary to respond to a request, perform an agreement, comply with a legal obligation or support legitimate business interests that do not override an individual's rights.

5. Communications and marketing

Service-related communications may be sent where they are needed to manage an enquiry or ongoing customer relationship. Promotional communications should only be sent where there is an appropriate lawful basis and any consent required by law has been obtained.

6. Sharing information

Personal information is not sold. Information may be shared only where reasonably necessary with providers supporting website hosting, email, communications, payments, administration or other operational functions, or where disclosure is required by law.

Where a third party processes information on behalf of the website operator, it should only use that information for the purpose for which it has been provided and should apply appropriate security measures.

7. How long information is kept

Personal information should be kept only for as long as reasonably necessary for the purpose for which it was collected, including record keeping, accounting, dispute resolution and legal obligations.

8. Security

Reasonable administrative and technical measures should be used to protect personal information against accidental loss, unauthorised access, alteration or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances, individuals may have rights to request access to personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing or transfer of information.

Where processing is based on consent, that consent can normally be withdrawn for future processing. Concerns about the handling of personal information may also be raised with the UK Information Commissioner's Office.

10. Third-party links

The website may link to external websites, social networks or services. Those services operate independently and their own privacy notices should be reviewed separately.

11. Changes to this policy

This privacy policy may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The version displayed on this page is the current version.